"Many Missourians know the Public Service Commission is charged with regulating utility rates and monitoring utilities services, but the commission is also tasked with ensuring manufactured and modular homes comply with state and federal laws," Auditor Galloway said. "Our audit found the commission must increase oversight to ensure the program runs efficiently and, above all, to see that these homes are safe and meet inspection standards."
The audit found that, after home inspections, the Manufactured Housing and Modular Units Program failed to ensure housing deficiencies were corrected in a timely manner or, in some cases, failed to ensure the deficiencies were addressed at all. This included deficiencies identified in response to consumer complaints.
Commissioners also were unaware that a former program director had suspended collection of inspection fees for each new manufactured home, resulting in lost revenue over seven years. For the period of July 2013 to June 2015 alone, the commission lost approximately $113,000 in revenues by failing to collect the fees.
Additionally, the audit revealed that minutes for closed session meetings of the Public Service Commission failed to include required information under the Missouri Sunshine Law. The minutes lacked details regarding discussions and votes of commissioners in attendance.
The complete report, of the Public Service Commission, which received an overall performance rating of "good," is online here.