Top hospital execs lose their hair
November 15, 2006
DOUBLE TROUBLE — Karol Jones, director of patient accounts and nurse Yolly Ferrell (see inset) of McCune-Brooks Hospital in Carthage, MO team up to shave Chief Executive Officer Bob Copeland’s head at ceremonies at the hospital on November 10, 2006. Copeland and Chief Financial Officer Tony Wright had promised to let employees shave their heads in boot camp style in front of the hospital’s 400 employees if McCune-Brooks placed in at least the 95th percentile nationally in an independent patient satisfaction study involving more than 1500 U.S. hospitals. Guess what?

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